Serving Pilgrims with Care and Integrity.

AL-Huda Travel

Email : info@alhudatravel.uk

Phone : +44 7465 796629

*Due to airline and immigration regulations, it is imperative that the title(s)/first and middle name(s)/family name(s) shown above match exactly the details shown in your passport. Middle names are required for when traveling to certain countries. Hyphens, apostrophes, spaces and lower case letters will not appear in airline reservations. Please contact us immediately if this is not the case. Any change to these names may incur amendment or cancellation fees

Alhuda Travel – Terms & Conditions

Trading Name of Flight 380 Ltd. | ATOL No. 11870

It is the customer’s responsibility to ensure that they are eligible to travel and possess all valid and correct documents, including:
A passport valid for at least 6 months from the date of Travling and Returning
Required visas (e.g., Saudi visa for Umrah or Hajj)
Compliance with UK’s transition to eVisas for BRP holders (see gov.uk/eVisa).
Alhuda Travel will not be held responsible for visa rejection, immigration delays, or denied boarding due to invalid or missing documentation.

Website Usage Terms

 The use of our website is governed by the following:


1. Limits on Use

You may not sell, reuse, or redistribute any content or service from our site for commercial purposes without permission.

2. Security

We may introduce new security measures or temporarily restrict access to our site without notice.

3. Accuracy of Information

All content is provided “as is.” While we strive for accuracy, we are not liable for any errors or omissions.

4. Intellectual Property

Content may be downloaded for personal use only. Automated scraping, reproduction, or framing of website data is prohibited.

5. Privacy Policy

Personal data is used only for providing services and will not be sold. Your use of the site implies consent to data processing, including international transfers if
needed.

6. External Links

Links to third-party websites are for convenience only. We are not responsible for their content or practices.

7. Liability Disclaimer

Alhuda Travel’s liability is limited to £100 per claim, except in cases of personal injury or fraud.
8–15. General Provisions
These include severability, governing law (English), termination rights, third-party rights exclusion, and required official correspondence via email.

CONDITIONS A – Bookings Under ATOL 11870

 1. Reservation Confirmation: Binding upon deposit payment (verbal or written).

2. Price Guarantee: Applies only after full payment.

3. Changes: We will notify you of major or minor changes promptly.

4. Group Bookings: Minimum numbers apply. Price may change if group size changes.

5. Flights: Flight details are on your invoice. Aircraft/airlines are subject to change.

6. Lead Booker Responsibility: Responsible for payments and accuracy for all travellers.

7. Deposit: Required to secure any booking.

8. Insurance: A 14-day cooling-off period applies. After that, £25 per person cancellation fee applies.

9. Financial Protection (ATOL): Protected bookings receive an ATOL Certificate. Refunds/rebookings handled by ATOL in case of supplier failure.

CONDITIONS B – Third-Party Supplier Bookings

  • We act as agents for airlines, hotels, and tour operators.
  • Your contract is with the Principal Supplier, not Alhuda Travel.
  • Amendments or cancellations incur fees.
  • Travel insurance is strongly recommended.

APPLIES TO ALL BOOKINGS (A & B)

1. Passport, Visa & Health

All passengers must ensure:
Passports are valid for 6+ months from travel
Visas are secured in advance
Required vaccinations or medical documents are in place
We are not liable for denied boarding or entry due to document issues.

2. Special Requests & Medical Needs

All special or medical requests must be made at booking. While passed on to providers, they are not guaranteed.

3. Behaviour Policy

Disruptive or abusive conduct may result in immediate termination of your travel arrangement without refund.

4. Force Majeure

We are not liable for events beyond our control (e.g., war, strikes, natural disasters).

5. Flight Reconfirmation

You must reconfirm all flights at least 72 hours before travel.

6. Document Dispatch

Documents are issued 7 days before travel. Late bookings may require airport collection. Courier services may incur extra charges.

7. GDPR Compliance

Your personal data is used solely for travel planning and booking purposes. Sensitive data will be handled with care and used only as necessary

Hotel Booking – Terms & Conditions

1. Confirmation: Booking is confirmed upon full payment or required deposit.

2. Hotel Classification: Star ratings are provided by hotels or suppliers. Alhuda Travel is not responsible for discrepancies or expectations.

3. Check-in/Check-out:

  • Check-in: From 4:00 PM
  • Check-out: By 12:00 PM
    Early check-in/late check-out may incur extra charges.

4. Passport Requirement: Passport must be valid 6 months beyond check-in date.

5. Special Requests: While passed on, special requests are not guaranteed.

6. Changes & Cancellations: Subject to availability and cancellation policy at the time of booking. Non-refundable bookings are not eligible for refund.

7. Hotel Charges: Guests may be asked to provide a deposit or card at check-in. Services like Wi-Fi or meals may incur extra charges payable directly to the hotel.

8. Visa Rejection: If you cannot travel due to visa issues, standard hotel cancellation terms apply. No refund on non-refundable bookings.

9. Complaints: Complaints must be reported to hotel management immediately. We will assist where possible but act only as an agent.

10. Liability: Alhuda Travel is not responsible for hotel service failures or disputes

Transport – Terms & Conditions

 1. Booking & Confirmation
All transport must be pre-booked. Services are subject to availability.
2. Transport Voucher
Customers must collect their Transport Voucher from the booking agent at least 3 days before travel.
3. Driver Details & Contact
It is the customer’s duty to contact the Transport Team at least 24–48 hours before departure, using the number on the voucher, to:
Confirm driver details
Share visa and voucher if requested
Please cooperate fully. The Transport Team may request copies of your visa and transport voucher.
4. Flight Disruptions
If your flight is delayed or cancelled, you must immediately inform both the Transport Team and driver to avoid loss of service or added fees.
5. Punctuality
Be at the pickup point on time. Delays beyond 15 minutes may result in missed transfers. No refunds in such cases.
6. Luggage Policy
1 suitcase + 1 hand luggage per person. Additional luggage may incur extra charges and must be declared in advance.
7. Behaviour
Disruptive or inappropriate behaviour may result in immediate cancellation of transport without refund.
8. Delays Beyond Control
We are not liable for delays due to weather, traffic, or other external circumstances.
9. Transport Liability
We act as an agent. Third-party transport providers are responsible for the service. We are not liable for performance, delays, or conduct of drivers

Need Help?

 Contact our team during working hours (Mon–Fri: 09:00–18:00) or email us at info@alhudatravel.uk

***DISCLAIMER***

We only accept fund transfers to the designated bank account details listed below. if you are
requested to transfer funds to any other account, please do not proceed, as we cannot be held
liable for any loss or inconvenience. in such circumstances, we advise you to promptly contact us
at +44 7465 796629 or via email at info@alhudatravel.uk

Bank Account Details
Bank name: Barclays
Account name: Flight 380 ltd.
Account number: 53330656
Sort code: 20-57-44

The authorized signature below confirms acceptance of the invoice and acknowledgment of payment terms.

 

Customer Signature: _______________________